FAQ
From deposits and VIP to KYC and Live Casino — all your xsports questions answered in one place.
FAQ
Typically at xsports bKash, Nagad or Rocket when depositing with 1 to 5 minutes will be credited to your balance. However, delays can occasionally occur due to payment gateway congestion, bank server downtime, or network issues.
If it still hasn't arrived after 10 minutes, take these steps:
Minimum deposit amount ৳200 and xsports does not charge any deposit fees.
Yes, xsports supports multiple languages. In addition to Bengali, the interface is available in English, Hindi, and more.
Two ways to change the language:
| Currently supported languages | Bangla, English, हिन्दी |
| Default language | Bangla (Bangladesh) |
| Change language in the app | Via App Settings → Language |
KYC (Know Your Customer) is a mandatory international financial security process. On xsports, KYC must be completed before your first large withdrawal (generally above ৳10,000).
Required documents (any one of the following):
How to submit KYC:
| Verification Time | 24–48 hours (on business days) |
| Image Quality | Clear and fully visible — no part should be obscured |
| Times Changed | Once verified, no need to do it again |
As per xsports policy One account per person only open — this is a strict rule. If multiple accounts are found under the same person's name, all of them will be permanently closed.
| Multiple Accounts Under the Same NID | Not permitted ✗ |
| Two accounts on the same mobile | Allowed ✓ (with separate details) |
| Same payment number linked to two accounts | Not permitted ✗ |
| For violating the rules | Both accounts permanently banned |
If you've forgotten or lost access to an old account, contact Live Chat — our support team will help you recover it.
Total on xsports 5 VIP Levels Points are earned on every bet and accumulate to unlock higher levels.
| 🥉 Bronze | 0–4,999 points | 3% weekly cashback |
| 🥈 Silver | 5,000–19,999 points | 5% cashback + birthday bonus |
| 🥇 Gold | 20,000–49,999 points | 7% cashback + faster withdrawals |
| 💎 Platinum | 50,000–99,999 Points | 10% Cashback + Personal Account Manager |
| 👑 Diamond | 1,00,000+ points | 15% cashback + exclusive events |
Points calculation: 10 points are earned for every ৳1,000 bet (Sports Betting). For casino, 10 points per ৳500.
For more details VIP Page View.
Xsports regularly hosts tournaments and leaderboard competitions — including a monthly Sports League, weekly Slots Championship, and special events.
How to participate:
| Tournament type | Sports, Slots, Live Casino |
| Prize pool | ৳50,000 to ৳5,00,000 |
| Reward Payout Time | Within 24 hours of tournament end |
| In case of a tie | The player with more points at the time holds the lead |
To see new games and tournaments New Games page Check regularly.
Xsports Live Casino features world-class providers like Evolution Gaming and Pragmatic Play Live. Games are played live via video streaming with real dealers.
Getting started with Live Casino:
| Baccarat minimum bet | ৳50 |
| Roulette minimum bet | ৳20 |
| Blackjack minimum bet | ৳100 |
| Teen Patti (popular in Bangladesh) | ৳50 |
| Streaming Quality | HD (1080p) and SD options |
Live Casino is available to logged-in members only. If you don't have an account yet, Register।
Please try searching with a different keyword or ask our team directly via Live Chat.
Ask via live chatWant to know more?
This FAQ page covers the most frequently asked questions about xsports. That said, online betting and gaming is a broad topic — new members will naturally have plenty more questions.
One of xsports's biggest advantages is 24-hour customer support in Bangla. For any question — whether about deposits, game rules, or bonus terms — just ask directly via Live Chat. Average response time is under 5 minutes.
A common question is whether xsports can be trusted. The answer is yes — xsports operates under an international license, all payments are protected with SSL encryption, and withdrawal history is fully transparent.
Xsports offers several responsible gaming tools to help you stay in control — including deposit limits, self-exclusion, and reality checks. To learn more, Responsible Gaming Visit the page.
Quick Links
For more in-depth information beyond the FAQ, check out these pages.
Full details on deposits and withdrawals via bKash, Nagad, bank transfer, and crypto.
View DetailsLearn about the five VIP levels, the points system, and exclusive rewards.
View DetailsFull details on the welcome bonus, daily cashback, free spins, and seasonal offers.
View DetailsLearn how to place bets on cricket, football, and other sports, and how to read the odds.
View DetailsLearn about responsible gaming tools — including deposit limits, self-exclusion, and account protection.
View DetailsOur support team is available 24 hours to assist you in Bangla. Or open an account right now and get started.