Data Protection
Everything about what data is collected when you use xsports, how it is stored, and who can access it — all laid out here, transparently.
Core Security Measures
Xsports applies international-standard data protection measures — at every level.
Every piece of data transmitted from your browser to xsports servers is protected with bank-grade encryption — no one can intercept it in transit.
Personal and financial data are stored on separate servers, both under 24/7 security monitoring.
Xsports never sells your personal data to third parties. No information is shared with advertising companies either.
Xsports undergoes independent third-party data security audits at least twice a year, with results independently verified.
You can request deletion of all your personal data at any time. xsports will process the request within 30 days.
Xsports does not knowingly collect data from anyone under the age of 18. Any such data found in our system is deleted immediately.
When you register and use xsports, certain information is collected — either automatically or directly from you. This data falls into three categories:
Information Provided Directly: Information you provide at registration — your name, mobile number, email, date of birth, and ID details for KYC verification.
Automatically Collected Data: While you use the platform, we record your IP address, browser type, device information, login timestamps, and time spent on each page.
Financial Information: Records of deposit and withdrawal transactions, along with partial payment method details (full card or account numbers are never stored).
Xsports uses the data it collects strictly for defined purposes — never beyond them:
Xsports does not sell or rent your personal data. However, limited information may need to be shared in certain specific circumstances:
Outside of the cases above, xsports does not share your data with any advertising agencies, marketing companies, or other third parties.
Xsports uses cookies on its website and app. Cookies are small pieces of information stored on your device that help enhance your experience. The types of cookies used are outlined below:
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in to xsports.
Xsports retains different types of data for different periods:
Under international data protection laws, every xsports member has the following rights:
To exercise any of these rights, contact xsports customer support. All requests will be responded to within 30 days of receipt.
Xsports strictly does not collect any data from users under the age of 18. Our platform is intended exclusively for adults.
If a parent or guardian believes their child is using xsports, please contact us immediately. We will delete that account and all associated data without delay.
Xsports uses certain third-party services that may have limited access to your data:
All third parties have signed data protection agreements with xsports and are bound to uphold our privacy standards.
Xsports may update this Privacy Policy at any time. For significant changes:
For any privacy-related questions, concerns, or requests, please contact xsports:
Data Segmentation
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name & Contact | Account Management | 5 Years |
| Mobile Number | OTP & Security | 5 Years |
| Identity Verification (KYC) | Age & Identity Verification | 7 Years |
| Transaction Records | Financial Regulatory Compliance | 7 Years |
| Betting History | Enhancing Your Gaming Experience | 3 Years |
| IP & Device Information | Security & Fraud Prevention | 1 Year |
| Cookie Data | Remembering Sessions & Preferences | 30 Days |
| Marketing Preferences | Sending Relevant Offers | Until consent is withdrawn |
Your Rights
You can request to know what personal information we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You can request permanent deletion of any data held beyond legal retention requirements.
You can opt out of marketing or promotional communications at any time.
You can receive a copy of all your data in a readable format.
A Closer Look
Sharing your information online is an act of trust. When you register on xsports, provide your name and number, and make transactions, you are placing your confidence in us. xsports understands what that trust means. That's why this Privacy Policy is more than a legal document — it's a commitment.
Many people in Bangladesh are hesitant to share personal information on online platforms — and for good reason, given past experiences. A phone number shared in the wrong place leads to spam; an email address invites a flood of ads. xsports does things differently. The mobile number you provide at registration is used solely for OTP and critical security notifications — it is never passed on to any marketing company.
Many users wonder: "Why do I need to provide ID?" KYC verification is part of international financial regulations. Identity verification is mandatory before large withdrawals — and it's also there to protect you, ensuring no one can conduct transactions in your name. xsports stores these documents on encrypted servers and uses them solely for the necessary verification process.
Your betting history is sensitive information. xsports uses it solely to improve your experience — for example, showing you cricket offers if you frequently bet on cricket. This data is never shared with advertisers or any third party.
Simply put, xsports believes your data belongs to you. We are only its custodians — and we take that responsibility very seriously.
FAQ
Personal account details on xsports — such as your name, mobile number, or email — cannot be edited directly for security reasons. You'll need to contact customer support for assistance. Here's how:
Step 1: Log in to xsports and reach our support team via live chat or email.
Step 2: Provide your registered details and, if required, a valid ID to verify your identity.
Changing Your Mobile Number: An OTP will be sent to your old number if it is still active. If the old number is no longer in use, additional identity verification will be required.
Change requests are typically processed within 24–48 hours. This extra step exists to protect your account.
Xsports charges no platform fee on withdrawals — if you withdraw ৳1,000, you receive the full ৳1,000. That said, keep the following in mind:
xsports Fee: Zero — no withdrawal fees.
Mobile Banking Fee: bKash or Nagad may apply their own cash-out charges in accordance with their policies — this is outside xsports's control.
Minimum Withdrawal: ৳300.
Maximum Withdrawal (per day): Up to ৳50,000 for regular members. Higher limits apply for VIP members.
For large withdrawals, additional identity verification may be required if KYC has not been completed — this is for your security.
Join xsports — where your privacy is protected with the utmost care.